Covid 19 Customer Safety Policy

The Trout Hotel has always put the safety of our guests and team first with the easing of restrictions from the 19th of July we have updated our Covid 19 policy. We strive at all times, to take all of the appropriate measures to reduce the risks from Covid 19.

Covid- 19 Symptoms: If you are showing any Covid-19 symptoms however mild we ask that you stay at home and contact the hotel to cancel or postpone your booking. This will not incur any charges. If a guest falls ill with Covid 19 symptoms during their stay, we request the guest informs us by telephone. The guest remains in their room & calls 111 to seek medical advice. If the guest is able, they must arrange travel home then arrange a test. The outcome of the test should be reported to the hotel.

Guest bedrooms: Guests bedrooms are cleaned and sanitised prior to your arrival, housekeeping will not enter your room during your stay. We are happy to leave fresh towels and consumables in bags outside your room.

Groups: All remaining limits on social contact (currently 6 people or 2 households indoors or 30 people outdoors) will be removed and there will be no more restrictions on how many people can meet indoors.

Social Distancing: (2 meters or 1 meter with additional mitigations) will be lifted. The Trout Hotel will maintain a level of distancing between tables.

Hand Cleanliness: Sanitising stations will remain in place as usual. We encourage our guests and our team to continue to wash and sanitise their hands on a regular basis.

Life Events: All restrictions on life events such as weddings, funerals etc will be removed. There will no requirements for table service at these events or restrictions on dancing or singing.

Table Service: Regulations that place Covid secure requirements on businesses will be lifted where necessary. So you may now approach the bar.

Face Coverings: The legal requirement to wear a face-covering will be lifted. The team at the Trout Hotel will continue to wear a face shield or face masks. We kindly ask guests while moving through the public areas to wear a face-covering although this will be a personal choice for the guest.

Cleaning: The Trout Hotel has always had strict cleaning routines as part of its housekeeping and food safety policy. This will be maintained with an increase in sanitising and disinfection of common touchpoints and surfaces.

NHS Track & Trace: QR codes will remain on display for customers to check-in using the NHS Covid A. to support the NHS Test and Trace and we encourage our customers to still use this facility.

Temperature checks: The team will continue to have their temperature checked on arrival at work.